Live chat
Visualizations help customers to understand difficult insurance questions
Visualizations help customers to understand difficult insurance questions
For complex insurances a live-chat tool is developed that enablescustomers to look at the screen of the customer service employee. This enablesthe employee to explain the product to the customer by means of interactivevisualisations.
Explain what the options are for the customer makes it a lot easier to give the correct advice.
Different visualizations are made for common questions
At the end the customer is explained what happens after the live chat is ended. What can the customer expect from the insurance company and what does the company expect in return from the customer.
